Yes — shipping is free on every order, worldwide.

We ship worldwide — including the United Kingdom, the European Union, the United States, Canada and Australia. Prices are shown in your local currency (GBP £ for UK customers).

Orders are dispatched within 24–48 hours and delivered in 4–10 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships. In rare cases (peak periods, weather) delivery can take a little longer — we'll keep you updated.

Each product description includes the model’s height and size worn for reference.

We recommend following our size guide. If you’re between sizes, we suggest choosing the larger size for the best fit.

You can return your order within 30 days of receiving it, without giving a reason. Items must be unworn and in their original packaging. Email support@serenelle.be to start your return. Return shipping is paid by the customer unless the item arrived faulty.

Once we've received and checked your return, we refund the full purchase amount within 14 days, to your original payment method.

We're sorry! Email support@serenelle.be within 48 hours of delivery with photos of the issue and we'll put it right free of charge.

We reply to every email within 1–2 working days.